You can connect as many computers, tablets, laptops, and smartphones as you want.
Just remember that every device connected will slow your speed a little bit as the modem works harder to deliver broadband to each device.
If you connect too many devices, your broadband won’t work very well.
Absolutely! If you have your own modem then you might be able to use it for your HotShot broadband instead of buying a new one from us. It depends on the type of router you have, and if it’s compatible with fibre connection.
Different connection technologies like Fibre have different technical requirements. Search the internet for your current modem, model number and firmware version to find its technical specifications or consult the user manual if you still have it to hand. Then use this spec sheet to ensure your modem meets the technical requirements for your new HotShot broadband connection.
Remember that whilst we are very familiar with our own HotShot supplied routers, our ability to support 3rd party modems is limited and on a best efforts basis. We recommend choosing the HotShot modem if you’re not sure, plus we’ll pre-configure it for you.
If your router was originally provided by another Internet Service Provider, then they may have applied some restrictions that make it difficult for the router to be used elsewhere.
Below are the basic requirements for the modem used for fibre connection:
- Fibre Capable Modem
- Encapsulation Protocol: PPPoE
- Ethernet WAN Port (Gigabit rating recommended)
Generic Settings for HotShot fibre connection:
- Connection Type: PPPoE
- Username: HotShotFibre
- Passowrd: UrDa8est
- VLAN Tagging: For customers who joined before 01/06/2020 please use Untagged (if you are in Auckland) or 10 (if you are outside Auckland); For customers who joined after 01/06/2020 please use Untagged no matter where you are.
- Vlan Priority: 0
- MTU: 1492
- MSS: 1452
- DNS: Dynamic
We have also prepared specific guides for some commonly used routers for your convenience. We will keep adding more to the list. So please do let us know if you couldn’t find your router here.
- ASUS AC58U
- ASUS RT-AC66U
- Fritz box 7360
- Huawei HG630B
- Huawei HG659/659B
- Huawei DN8245X6
- Netcomm NF4V/NF18ACV
- Netgear D7000
- Smart Router Arcadyan VRV9517UwAC34-A-SP
- Technicolor WiFi Hub TG789vac V2 HP
- TP Link AX1500/AX1800
- TP Link Archer A6
- TP-Link Archer C7
- TP Link Archer C20
- TP Link Deco Series
- TP Link VR300/VR400/VR Series
- Vodafone Ultra Hub and Vodafone Ultra Hub Plus are not capable of our network.
- If you still have problems regarding your own modem, feel free to email us at service@hotshot.nz or message us here.
- Kindly be aware that our support for personal modem configurations is limited, and we cannot guarantee comprehensive assistance with configuring your own modem. For modem-related terms and conditions, please refer to our terms and conditions available in clause 8 found here.
WiFi works using radio waves. Anything that emits or gets in the way of radio waves – for example, TVs, microwaves, other routers, cordless phones, thick or metal walls – can interfere with your WiFi connection. For the best results, place your modem carefully. Make sure there are as few walls as possible between your devices and your router. Don’t put your router with other electronics like your TV. Give it its own special, privileged spot high on a shelf. Also, if you can, try and place it somewhere in your house that is closer to where you like to use the internet. Either in the middle of your house, or, if you like doing a lot of streaming to a big screen (and let’s face it, who doesn’t?) then place it in a good spot with line of sight to your streaming device.
Change the frequency. Up until recently, every WiFi enabled device used the 2.4 gigahertz frequency. However today, most WiFi devices can make use of 5 gigahertz frequencies – and so they should. 5 GHz is almost always better. Your HotShot Broadband modem broadcasts at both! Wow!
Make sure your network is secure. If you haven’t set up a wireless password for your WiFi network, do it. DO IT NOW. Why? If you have an open wireless network, everyone can use it. “But I’ve got unlimited broadband, why should I care?!” you ask. Well, if there are a bunch of strangers using your WiFi, it can make your connection really slow. Set up a username and password for your WiFi network. Make it a good one. Or your connection will be terrible.
Whenever possible, don’t use WiFi. We get it – WiFi is convenient. But it’s also a huge pain, because it’s just radio waves, it’s vulnerable to interference from a lot of things, everything from other WiFi users to your microwave. Whenever you have a device that can accept a wired (Ethernet) connection from your router – PCs, game consoles, many laptops – use it. It’s nearly always faster and more reliable than WiFi.
Check that you have power and that the power cable is plugged in correctly to your modem.
Yes you can, however no one will be able to connect while this is turned off.
Step 0. Install the modem
If you have a laptop or desktop you can connect the modem and your laptop/desktop by using an ethernet cable.
If you do not have a laptop/desktop with LAN port, you can also connect to the default WiFi provide by the K2 router, the default WiFi name is MYWIFI, and the password is 1234567890
Then please launch your Web Browser (e.g.: Internet Explorer, Chrome or Firefox) and can log in to your modem management page by entering 192.168.1.1 in the address bar, both the default username and password are admin.
Step 1.Set the internet connection type
Move your cursor and choose Advanced Setting on the left panel, and click WAN button, under the internet connection, select WAN Connection Type and change to PPPoE,
Then you need to scroll down and find PPP VPN Client Setting, enter your username and password
Your PPPoE Credential is (Upper case sensitive):
Username: HotShotFibre
Password: UrDa8est
Click here for an enlarged pic
Then click Apply
Step 2.Set the VLAN (Skip this part if you are locate in Auckland)
Still under the Advcanced settings-WAN-Internet Connection, scroll down and find the VLAN Tagged Traffic Filter, and enable it, find Change the VLAN CPU(Internet) and change the VID to 10,
Click here for an enlarged pic
Step 3. Set the WiFi.
Click Advcanced settings, select Wireless 2.4GHz or 5GHz, You can change the WiFi name by edit the SSID and change the password by edit the WPA Pre-Shared Key
Important: To help you have a better 2.4GHz Wireless experience, you need to change the Wireless Mode to b/g/n Mixed, and change Channel Bandwidth from 20/40MHz to 20MHz, and change the Region Code to USA.
Please note, when setup 5GHz Wireless network, you just need to change the region code to USA. you Please do not need to change the Channel Bandwidth and wireless mode in Wireless 5GHz.
Then please click apply.
Click here for an enlarged pic
And now, you can connect your equipment to the WiFi and enjoy your Hotshot Fibre !
Step 0. Install the modem
If you have a laptop or desktop you can connect the modem and your laptop/desktop by using an ethernet cable.
If you do not have a laptop/desktop with LAN port, you can also connect to the default WiFi provide by the K2 router, the default WiFi name is MYWIFI, and the password is 1234567890
Then please launch your Web Browser (e.g.: Internet Explorer, Chrome or Firefox) and can log in to your modem management page by entering 192.168.1.1 in the address bar, both the default username and password are admin.
Step 1.Set the internet connection type
Move your cursor and choose Advanced Setting on the left panel, and click WAN button, under the internet connection, select WAN Connection Type and change to PPPoE,
Then you need to scroll down and find PPP VPN Client Setting, enter your username and password
Your PPPoE Credential is (Upper case sensitive):
Username: HotShotFibre
Password: UrDa8est
Click here for an enlarged pic
Then click Apply
Step 2. Set the WiFi.
Click Advcanced settings, select Wireless 2.4GHz or 5GHz, You can change the WiFi name by edit the SSID and change the password by edit the WPA Pre-Shared Key
Important: To help you have a better 2.4GHz Wireless experience, you need to change the Wireless Mode to b/g/n Mixed, and change Channel Bandwidth from 20/40MHz to 20MHz, and change the Region Code to USA.
Please note, when setup 5GHz Wireless network, you just need to change the region code to USA. you Please do not need to change the Channel Bandwidth and wireless mode in Wireless 5GHz.
Then please click apply.
Click here for an enlarged pic
And now, you can connect your equipment to the WiFi and enjoy your Hotshot Fibre !
- Responsibility for Configuration: Customers opting to use their own modem/router for our fibre broadband service are responsible for configuring the device to meet our service requirements. We provide limited support in this regard as the device was not supplied by us.
- Compatibility and Capability: We do not guarantee the compatibility or capability of customer-provided modems/routers with our network. It is the customer’s responsibility to ensure that their device is capable of supporting our fibre broadband service.
- Support Limitations: While we endeavor to provide basic guidance for configuration, our support for customer-provided modems/routers will be limited. Any advanced configuration or troubleshooting beyond basic guidance will be the sole responsibility of the customer or may require consulting the device manufacturer’s support.
- Internet Connectivity: Upon successful activation of the fibre internet connection by our service team, any issues related to internet connectivity or service interruption caused by the customer’s failure to configure their router will not qualify for a refund. We will not be held liable for interruptions stemming from customer-configured devices.
- Refund Policy: We will not issue full refunds if the fibre internet connection has been successfully activated but the customer’s inability to configure their modem/router results in an inability to access the internet or leads to service disruptions. Refunds will not cover the duration between the activation of the fiber connection and the submission of the cancellation request. Irrespective of whether the connection fee has been paid, it will be deducted from the refund amount.
- Acknowledgment: By choosing to use their own modem/router for our fibre broadband service, the customer acknowledges and accepts the terms and conditions outlined herein.
- Modification of Terms: These terms and conditions are subject to change without prior notice. Any modifications will be effective immediately upon posting on our website or through direct communication with affected customers.
To access further information regarding our terms and conditions, kindly refer to them https://www.hotshot.nz/terms-conditions/