How to relocate a fibre box and other network equipment
If you want to move or change how fibre is set up at your address or you’re renovating your home,
we can help get it sorted safely and without damaging the network.
1. Fibre box (ONT) replacement
If your fibre box (optical network terminal) is missing or damaged,
we can replace it. You should receive your new ONT within 4-8 working days.
2. Moving your fibre box (ONT)
If the location of your fibre box (ONT) is inconvenient and needs to be moved during a renovation,
we can make sure this is done safely and without damaging the device.
3. Cable relocation or underground
Cables that have been located along a fence can be moved underground.
Also current underground cables can be moved if necessary.
The cost will depend on whether you need the fibre company to dig the trench (soft surfaces only) or have dug one yourself.
4. Moving the exterior fibre box (ETP)
The exterior box for fibre can be temporarily removed if needed for renovations or recladding.
This work usually takes about four hours.
5. Disconnection for demolition
If you are removing a house or doing extreme renovations, you can get the fibre disconnected.
This will ensure records are correct and setting up a new service in the future is easier.
A standard fee of $450 (GST included) is required to cover the cost of the truck roll, time, labour, materials and other related costs from the Local Fibre Company.
Please note that this does not include any additional charges for repairing the damaged Customer Premises Equipment and network connections.