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Moving to a plush new pad and need to let us know so we can move your HotShot Broadband? No problem at all! In a few simple steps we can have you up and running in your new place ASAP. The more notice of the moving date you can give us the better. We recommend 10 days so that we can do all we can to ensure that a tech is available to connect you on the day you’d like.

If the only plan available at your new place is UFB, it can take a while to get this installed so the sooner we know this the less downtime you will experience. We want to keep this to an absolute minimum, so follow the steps below as soon as you know your moving information and we will get the ball rolling for you.

Contact our helpful support team on SERVICE@HOTSHOT.NZ and let them know what you want to change something. Alternatively, you can also log in to your account and click on “Move Address” button then just follow the steps.

You can sit back and relax while we take care of it for you. Our team will be back in touch within 48 hours to give you an update on the date that this will happen as well as the next steps.

Do you have a new card that you need to apply to your HotShot broadband account? No problem at all! You can do this in a few easy steps.

Log in to your HotShot Broadband account using your email address and password.

Head to My Account page and click on the “Change Card” button.

You will then be taken to a Check Out page which you will be able to use your new Credit Card to process. Unfortunately, due to the requirements of the bank and payment gateway, there has to be an amount to authenticate the new Credit Card. 1 cent is the minimum amount required. Believe us, we are not counting on this 1 cent to make a fortune. We are also actively seeking ways to avoid this 1 cent authenticate fee and will update this process as soon as we found something.

For now, please just click on the Place Order button and then enter the new Credit Card details like the normal ording process. Once you are done, click on “Confirm”. This will then be updated in all our systems and your monthly bill will be taken from this new Credit Card. You have now updated your payment details!

Need to change your phone number we have on the account? Not a problem! You can contact our helpful support team on SERVICE@HOTSHOT.NZ and let them know what you want to change something. Alternatively, you can also log in to your account and click on the “Update Details” button then just follow the steps.

You can sit back and relax while we take care of it for you. Our team will be back in touch within 48 hours to give you an update on the date that this will happen as well as the next steps.

So you’re moving out of your place and you want to leave the connection there? Not a problem! All you need to do is let us know and this can be done in a couple of days. The more notice you can give before your billing date the better because if we don’t get it all sorted before your next billing date then you may have to pre-pay for the coming month.

You will need to get in touch with our team by email SERVICE@HOTSHOT.NZ and let us know the full name, email address and contact phone number for the person who you would like to hand over your account to.

Provided the new person taking over the account is aware before you make this request to us, this is a pretty quick process. If not it would be good to let them know beforehand and/or give them a little nudge to get back to our emails when we contact them. Our team will be in touch with you throughout and also confirm when the transfer has been completed via email.

Sometimes your street number may not be in our address database yet. This often happens when the address is newly created, in the situation of a subdivision or new build for example. In these situations, we need to create your address in the database before we can connect your broadband. We’ll ask for the legal description of your property so we can do that.

The legal description is how the property is described on legal documents. It’s sometimes called a Lot/DP number as it usually includes the letters “Lot” and “DP” in it. It’ll look something like this: Lot 123 DP45678.

Your Lot/DP number can be found on the Certificate of Title of the land and also on the rates bill from the council. If you need help finding it, you can ask the council, your landlord, real estate agent, or lawyer.

Yep! The exception to this is if your usage is harming our network in some way, which would be a violation of our Fair Use policy. If this is the case, we’ll let you know. Play nice, and download away!

None of our HotShot Broadband plans have a data cap. So you don’t need to worry about how much data you’re using – that’s the beauty of an unlimited plan!

We accept debit visa card or credit card automatic payments from the card you entered when you signed up. You’ll be charged on the same day of each month from the first month onwards. Provided the funds are in your account, you can just forget about it – easy peasy!

Because all HotShot broadband plans have no contract, you’ll pay for connection fee ($29.5) and your modem (price depends on the model with FREE postage) if you decided to buy from us upfront when you sign up. We’ll then charge you your monthly fee for the first time when you get connected to our service. From then on you’ll be charged on the “month-a-versary” 7 days prior of that date. This will be your “Bill Date” going forward. For example, if you’re connected on the 14th of February, you’ll be charged automatically on the 7th of every month.

We’ll flick you an email to let you know these important dates though once you’re connected.

Please be reminded that your payment is for the month you’re about to use – so this is a prepaid service.

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